Case Study: Extending the Life of a Discontinued Production Printer by Relocating It to Back-Office Use and Switching to Remanufactured Toner (CT201691 Yellow) for DocuPrint C5000 d
Theme
A Fuji Xerox (now FUJIFILM Business Innovation) DocuPrint C5000 d, discontinued on August 31, 2021, was relocated from a core production role to non-production departments. The goal was to preserve remaining asset value while reducing consumables and fixed support costs—without sacrificing print stability.
Product and System
The solution used CT201691 Yellow remanufactured toner for DocuPrint C5000 d, designed for stable color output in a high-volume office environment.
Delivery Information
Customer: Data processing outsourcing company
Industry: Back-office / data processing services
Region: Aichi, Japan
Delivery No.: 25050805
Customer Challenges
The customer’s primary printer had aged, so they planned to move it to non-production departments and cancel the manufacturer maintenance contract to lower fixed costs. However, they still needed consistent print quality and dependable operation. Even in back-office teams, downtime disrupts document workflows and causes operational delays. They required a consumables strategy that avoided quality variance and a practical risk-management approach after removing the vendor maintenance contract.
Our Proposal and Engineering Approach
Our core approach was securing “cores” (used genuine empty toner cartridges) in planned quantities and improving reproducibility. The customer stopped purchasing new genuine cartridges. We then secured sufficient volumes of genuine domestic empty cartridges and transitioned them to a remanufactured toner operation using genuine-equivalent toner powder.
“Genuine-equivalent” here means more than basic powder properties such as particle size distribution, flow performance, fusing characteristics, and transfer efficiency. It also includes calibration for Xerox’s unique trickle development method, which requires mixing developer material (carrier) at a controlled ratio. We managed carrier performance and weight ratio so that the toner-to-carrier balance matched genuine specifications, minimizing lot-to-lot variation commonly seen in generic alternatives.
In parallel, we designed an original support model that does not rely on the manufacturer contract. Basic inspections and adjustments were packaged into the toner pricing structure, reducing long-term operational anxiety.
Customer Benefits
The customer reduced fixed costs by removing the manufacturer contract while maintaining stable output quality and operational continuity. By lowering dependence on genuine consumables, they also improved cost efficiency in departments with meaningful print volume. Most importantly, they achieved the intended outcome: a “more flexible operation that still does not stop.”
Why SIS Partners
We supply key materials, including toner powder, to remanufactured toner manufacturers. This reflects deep technical knowledge and the ability to select high-quality inputs that directly affect output stability. We bring nearly 30 years of experience in remanufactured toner, with strong expertise in color printers, which account for the majority of our business. Many models require periodic tuning; without an understanding of device structure and operating characteristics, organizations often face avoidable failures and unexpected costs.
Company
SIS Partners Co., Ltd.
Second Toto-sho Building 4F, 1-89 Takayashiro, Meito-ku, Nagoya, Aichi 465-0095 Japan
TEL: +81-52-753-3782 FAX: +81-52-753-3783